Privacy Policy (May 2023)
Candor Family Office Pty Ltd
AFSL No. 276735

Our Commitment
Candor Family Office Pty Ltd (Candor) is committed to providing professional services and respecting the privacy of your personal information. We are bound by the Australian Privacy Principles under the Enhancing Privacy Protection Act 2012.

This policy explains how Candor will collect, store, verify, use, and disclose the information we hold about you and the conditions under which your information may be accessed.

Collection of Personal Information
Candor collects and maintains personal information that is necessary to enable us to deliver our services or products or otherwise for our primary business functions and/or activities.

In the normal course of our business, we only collect information about you when you provide it to us or it is provided to us, under your authority. We will collect personal information directly from you when you apply for a product or a service which we are obliged by to do by law prior to providing you with a product or service. On occasions we may collect personal information about you from third parties, for example credit reporting agencies, share registries or regulatory authorities. Information that we collect will be limited to that required to provide you with our services.

What type of information does Candor hold?
The type of information we collect and hold about you varies depending on the type of product or service you require. For example, Candor will hold different information about you if you have a life insurance policy than we will hold if you have a managed investment.
The personal information we hold about you may include:

  • Employment details and employment history.
  • Details of your financial needs and objectives.
  • Details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, insurance cover and superannuation.
  • Details of your investment preferences and aversion or tolerance to risk.
  • Information about your employment history, employment circumstances, family commitments.
  • Any other relevant information that you provide to us to enable us to provide suitable recommendations.

Failure to provide the personal information referred to above may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy or appropriateness of advice we give to you.

We will only collect, maintain, and use your Personal Information to adequately provide the services you have requested including:

  • The preparation of a financial recommendations.
  • The provision of financial planning activities to you.
  • Making financial recommendations.
  • Reviewing your financial position, risk management and objectives.
  • Reviewing your financial holdings.

In most circumstances, the information that we hold about you has been provided to us by you or under your authority. If we have received information that is not required to provide services to you, we will either advise you that we hold this information or destroy it.

Other purposes for which we may need to collect and use your personal information will include:

  • To comply with legislative and regulatory requirements (including the AML/CTF 2006 Act).
  • To enable us to perform administrative operations such as accounting, record keeping, and archival retrieval.
  • To enable us to contact you when conducting marketing and invite you to events that may interest you, and
  • Tell you about new services and/or products we can offer (unless you tell us not to contact you with this type of information).

You may choose not to provide us with your personal information. In this case we would not be able to deal with you including providing a financial product. Under the AML/CTF laws we must be able to identify our clients and verify that identity.

How does Candor use this information?
We use this information to provide you with products or services, to assess your risk tolerance and determine strategies and recommendations consistent with your financial needs, objectives, and personal circumstances.

We may also use your personal information to provide you with advice and services about the following products:

  • Investment products and services such as managed investment funds and investor directed portfolio services.
  • Financial advice and services.

The information you provide to us about your health may be used to assess your risk tolerance and appropriate investment recommendations or to determine the suitability and correct pricing of risk products.

We may also use the information to send you material about other products or services. If you do not want to receive this type of material, tell us and we will stop.

Our contact details are set out below.

Will Candor disclose your personal information?
Candor may share information with organisations that assist us to administer your investments or provide you with products and services including our internal and external service providers such as administrators, fund managers and insurance companies. The organisations receiving this information are not permitted to use your information for any purpose other than the specific purpose it was provided.

There are circumstances under which Candor may disclose your personal information such as:

  • When the disclosure is required by law (for example, disclosed to the Australian Taxation Office, AUSTRAC or Centrelink).
  • Authorised by law (such as where disclosure is necessary in the public interest or to protect our interests).
  • If we propose to sell our business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosures will be made in confidence. If a sale of our business is affected, we may transfer your personal details to the purchaser of the business. As a client you will be advised of any such transfer.

We will also disclose your personal information if you give your consent for us to do so.

Candor works with a wide range of professional service providers in administering our clients’ affairs. Where you have approved a working relationship with an overseas professional (such as a lawyer, accountant, bank, or property management firm), we may provide your details to these providers and they may then hold your personal information. We will abide by our Privacy Policy when providing these services.

Candor does not currently use any investment houses or funds established overseas. However, if we recommended that you make an investment overseas and you accepted that recommendation, we would be required to complete an application form with your details and that provider would then hold your personal information. We will abide by our Privacy Policy when providing these services.

Candor utilises OneDrive, a cloud system based in the United States, for sharing files both with our clients and with other specialists with whom we work to provide services to our clients.  OneDrive is provided by Microsoft and is a leader in file security and encryption.

We do not sell mailing lists, nor do we provide client information to parties other than those noted above.

How does Candor handle a request for access to personal information?
Under the Australian Privacy Principles, you are generally entitled to access the information we hold about you. Where you are entitled to access, the time we require to give you access will depend on the type of information requested. If we can, we will answer your question immediately.

We will also try to answer you in the same way that you ask. For example, if you telephone to ask for the information, we will, if practicable, give you that information over the telephone. We will generally respond to a written request in writing.

Sometimes we will ask that you put your request in writing. For example, where you want copies of material or access to older information or files which are not current, or it is necessary for us to retain record of your request.

We may also ask you to identify yourself to our satisfaction.

There are certain conditions under which we may refuse you access to your personal information, such as when your request may unreasonably impact upon another person’s right to privacy. If we are entitled under the Australian Privacy Principles to refuse to give you access, we will tell you and provide reasons for our decision.

We will not charge a fee for making a request to access your personal information however we may charge a fee for providing you with your personal information. If a fee is applicable, we will disclose this to you prior to providing you with the information.

Storage and Security
We will seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. Your personal information is always treated as confidential and any sensitive information is treated as highly confidential. Your personal information is generally held in your client file, both hardcopy and electronic.

If you cease to be a client of Candor, any personal information which we hold about you will be maintained in a secure storage facility for a period of seven years so we can comply with legislative and professional requirements, following which time Candor may destroy the information. If Candor does destroy any documents, Candor undertakes to ensure that this is done in a secure manner.

Email Communication
Candor will use your email address that you have provided us to contact you when necessary or to provide you with information you have requested.

We may also use your email address to alert you to marketing initiatives, newsletters, or events that we think may interest you.

If at any time you decide you do not wish to receive such marketing information you have the right to ask us not to send you any further such material. You may do this by advising your Private Chief Financial Officer or by sending us an email with “Unsubscribe” in the subject line. Please allow two weeks for this instruction to take effect.

Candor’s compliance with the Australian Privacy Principles also applies to your access to our website. Our privacy policy may be accessed from the website and other information is also posted there for your convenience.

Our website uses cookies which allow us to identify your browser while you are using our site. While cookies do not identify you, they allow us to track usage patterns. If you do not wish to receive cookies, you can instruct your web browser to refuse them.

What if some of the information Candor holds is wrong?
Please tell us. We want our records to be accurate, complete, and up to date and we rely on the accuracy of the information to provide you with appropriate recommendations. Unless we disagree with you about the accuracy, currency, or completeness of a record, we will generally correct it if requested. If we disagree with you, we will give you our reasons and record your objections on file.

How do I make enquiries or complain about a breach of privacy?
If you wish to complain about any breach or potential breach of this privacy policy or the Australian Privacy Principles, you should contact us and direct your complaint to the Privacy Officer. We will respond to your complaint within 7 days. We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner who may investigate your complaint further.

Attn: Privacy Officer
Candor Family Office Pty Ltd
PO Box 908, Claremont WA 6910
Telephone: 08-9486-7990

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992

Changes to this Privacy Policy
We reserve the right to review and amend this Privacy Policy from time to time but will advise you of any material changes.